LLM FAQs

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Voucher Usage Guide

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What types of voucher does Novita provide?

Novita currently offers the following types of vouchers to help users experience the platform’s services:

• New User Voucher: Available to first-time registered users for trying out services of various types of models.
• Referral Voucher: Earned by inviting others to register and complete tasks on the platform.

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Rate Limits for Model Usage

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What are the RPM limits for different users?

RPM (Requests Per Minute) limits vary based on a user’s verification level and account status. For detailed limits, please refer to the official documentation:

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RPM Adjustment and Upgrade Policy

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Can users apply for increased RPM limits?

Yes. Novita allows flexible RPM upgrades based on usage needs. Rules are listed as below:

• DeepSeek models: The platform will strive to accommodate reasonable scaling needs.
• Other models: RPM increases are evaluated based on model cost and actual user behavior, subject to capacity availability.

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Application process:

User → Customer Manager / Tech Support → Product Team Review & Approval

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What happens if actual usage falls short of the committed RPM?

If the user’s actual RPM remains below the committed level for one consecutive week, the platform will adjust the rate limits policy as:

• Reduce the limit to the peak RPM in the past week, or
• Revert to the model’s default rate limit (whichever is lower).

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Is self-service RPM upgrade supported?

Yes. Novita plans to launch an RPM Upgrade Package, allowing users to manage and increase RPM limits independently, without manual approval.

For further assistance, please book a call with our sales team.