FAQ

1. How can I avoid top-up failures?

Top-up failures are generally caused by two main reasons:

• Rejection from the card issuer. This may occur for the following reasons. Please check or contact your card issuer for details:
  • The corresponding payment channel is not activated.
  • The credit card has expired or been frozen.
  • The credit card balance is insufficient.
  • The card number is incorrect.
  • The security code is incorrect.

Risk control measures from the payment channel may also lead to failures. Please check and make any necessary adjustments:

• The device ID is associated with a high number of cards.
• The number of cards declined using this email address is very high.
• The time since this card was first seen on the Stripe network with this device ID is very short.
• The authorization rate associated with this email address is very low.
• The name on the email address does not match the name on the card.