FAQ
FAQ
1. How can I avoid top-up failures?
Top-up failures are generally caused by two main reasons:
- Rejection from the card issuer. This may occur for the following reasons. Please check or contact your card issuer for details:
- The corresponding payment channel is not activated.
- The credit card has expired or been frozen.
- The credit card balance is insufficient.
- The card number is incorrect.
- The security code is incorrect.
Risk control measures from the payment channel may also lead to failures. Please check and make any necessary adjustments:
- The device ID is associated with a high number of cards.
- The number of cards declined using this email address is very high.
- The time since this card was first seen on the Stripe network with this device ID is very short.
- The authorization rate associated with this email address is very low.
- The name on the email address does not match the name on the card.